Facilities management AI & automation · Dubai & Abu Dhabi
Work orders logged and dispatched faster for FM teams.
Facilities management AI automation that turns tenant WhatsApp messages into structured work orders, updates residents on technician visits and assembles SLA reports, connected to your CAFM, from the team behind digital work for ADNOC and Royal Jet.
✓ Emergencies like leaks and power loss escalated to people
✓ Tenant replies in Arabic & English, around the clock
✓ Photos, unit and location captured on the first message
Senior team, documented builds, no juniors
Get your free FM Automation Audit
A recorded 15-minute session following a tenant complaint from first message to closed work order, with three automation wins sent in writing within 48 hours.
AI and automation built by our team for
Pure Health · MATH Financial Group · Balqis Capital · Dubai Buyers Club · Al Kabban & Associates·
Pure Health · MATH Financial Group · Balqis Capital · Dubai Buyers Club · Al Kabban & Associates·
Pure Health · MATH Financial Group · Balqis Capital · Dubai Buyers Club · Al Kabban & Associates·
The problem
Why FM helpdesks fall behind before lunchtime.
01
AC complaints with no unit number
Tenants message that the AC is not cooling but leave out the building, unit and photos, so coordinators chase details before a technician can even be assigned.
02
Residents calling for updates
Nobody tells the resident when the technician is coming or when parts will arrive, so the same person calls three times and the property manager escalates.
03
SLA reports built by hand
Monthly SLA and PPM reports are pieced together from spreadsheets and job cards, which takes supervisors away from sites and weakens your position at contract renewal.
Our solution
The Request-to-Resolution System: for every building you manage.
Each part shares one record, so a tenant message becomes a complete work order, a dispatched technician, an informed resident and a clean SLA report.
i.
Helpdesk process map
We follow requests from tenant message to closed job card.
Process mapping
ii.
Tenant request agent
Collects unit, issue and photos, then raises a work order.
AI agents
iii.
CAFM integration
Connects WhatsApp and portals to your CAFM and dispatch tools.
System links
iv.
Resident updates
Visit times, delays and completion confirmations sent automatically.
Workflow automation
v.
SLA reporting
Response times, jobs raised and handovers summarized for your clients.
Accountability
AI & automation for FM companies
Helpdesk, dispatch and reporting built as one flow.
Your tenant WhatsApp line, client portal, CAFM and reporting are designed by one team, so every maintenance request has an owner and every building manager sees progress.
Selected work
AI agents that deliver results.
Pure Health
Pure Health
Keys to Invest Real Estate
Keys to Invest Real Estate
MATH Financial Group
MATH Financial Group
CSP Partners
CSP Partners
FM service standards
Automation that protects your SLAs and resident safety.
FM contracts are judged on response, safety and clear records. Agents escalate emergencies to your control room, never give technical or safety advice and handle resident data in line with the UAE Personal Data Protection Law.
Emergencies escalated to your control roomIncluded
Repair advice left to qualified techniciansIncluded
Work order history kept completeIncluded
Resident data under access controlsIncluded
Client reports drawn from real recordsIncluded
Engagements
Clear pricing. Serious results.
Starter
AI Starter
10 hours for simple automations and AI agents.
AED 3,500
per project
— Discovery, setup and development
— Simple automations and AI agents
Most popular · Pro
AI Pro
20 hours for advanced automations and integrations.
AED 7,000
per project
— Discovery, build and integration
— Advanced automations
Advanced
AI Advanced
30 hours for complex workflows and multi-agent systems.
AED 10,500
per project
— Discovery and development
— Complex, multi-agent workflows
Dazzle
AI Dazzle
40 hours for enterprise-level automation.
AED 14,000
per project
— End-to-end build and optimisation
— Enterprise-level automations
Why FM providers approach Bdazzil
Four reasons FM leaders automate with Bdazzil.
FM providers need automation that holds up across dozens of buildings and demanding clients. These principles shape every helpdesk we connect.
20
+
Years leading brand, web and search work in the UAE
75
+
Clients across healthcare, law, finance and real estate
300
+
Projects delivered for Abu Dhabi’s Department of Energy
99
%
Positive feedback from our cliients
AI agents & automation by industry
AI agents for every industry.
We know the workflows, regulations and customers in each sector, so every agent we build fits how your business actually runs. Choose your industry to see how we automate for it.
35 industries · select yours to learn more
In their words
FAQ
What FM directors ask before rolling out.
Can the agent raise work orders in our CAFM system?
In most cases, yes. Facilities management AI automation collects the unit, issue and photos, then creates the work order through your CAFM’s API or an integration platform such as Make, Zapier or n8n.
What happens when a tenant reports an emergency?
Emergencies such as leaks, fire alarms or power loss are escalated to your control room at once, with the full message attached. The agent never offers technical or safety advice.
Can residents get automatic updates on their request?
Yes. Status changes in your CAFM can trigger WhatsApp updates on visit times, delays and completion, so residents stop calling for news.
Can you automate our SLA and PPM reporting?
Yes. We can pull job data into scheduled reports and have an internal assistant draft summaries for supervisors to check before they go to clients.
How is resident data protected?
Access is limited by role, conversations are logged and data is handled in line with the UAE Personal Data Protection Law, inside your own accounts where possible.
What does FM automation cost?
Cost depends on the workflows, channels and integrations involved, and we recommend a scope after the free audit. WhatsApp Business API and AI model fees are billed by those providers.
Do FM contracts with you run for years?
No. Scope, rollout plan and terms are set down in writing before the first workflow is built. You own every account and workflow.
Do you support FM providers across the GCC?
Yes. We work with FM companies throughout the UAE and in other GCC markets, with bilingual agents for residents and tenants.
AI & automation insights
Thinking for decision-makers.
Now onboarding for Q4 2026
Clear the helpdesk backlog one workflow at a time.
Book your free FM Automation Audit, or send Louis a WhatsApp describing your helpdesk’s busiest request type.
Get my free auditWhatsApp +971 50 384 7594