Government & public sector AI automation · Dubai & Abu Dhabi
Clearer answers for citizens and lighter caseloads for government teams.
Government AI automation for entities and public service teams: Arabic-first assistants that answer service questions, book appointments, report application status and help staff find policy, from the team behind digital work for ADNOC and Royal Jet.
✓ Answers drawn only from approved service information
✓ Arabic-first, with English for every resident
✓ Appointments and status updates without the call queue
Specialists in corporate and government work
Get your free Public Service Automation Audit
Over 15 recorded minutes we look at how citizen questions, appointments and application updates are handled today, with three automation opportunities set out in writing within 48 hours.
AI and automation built by our team for
Pure Health · MATH Financial Group · Balqis Capital · Dubai Buyers Club · Al Kabban & Associates·
Pure Health · MATH Financial Group · Balqis Capital · Dubai Buyers Club · Al Kabban & Associates·
Pure Health · MATH Financial Group · Balqis Capital · Dubai Buyers Club · Al Kabban & Associates·
The problem
Why public service channels carry avoidable demand.
01
The same requirements asked daily
Residents call and message to ask which documents a service needs, what it costs and where to go, and trained officers repeat the same guidance all day.
02
Status calls about every application
Applicants chase updates by phone because nothing tells them where their request stands, which fills the call center and delays the officers processing cases.
03
Policy buried in shared folders
Staff search circulars, procedures and templates across drives to answer internal questions or draft correspondence, so responses take longer and vary between teams.
Our solution
The Citizen Service Automation System: governed from end to end.
Each part works from one approved knowledge base, so a resident question becomes a correct answer, a booked appointment or a clear handover to an officer.
i.
Service journey mapping
We map citizen questions, appointments and case updates with your teams.
Process mapping
ii.
Citizen service assistant
Arabic-first answers on requirements and fees, plus appointment booking.
AI assistants
iii.
Case system links
Connects channels to your case management and appointment systems.
Integrations
iv.
Staff knowledge assistant
Searches approved policies and drafts correspondence for officers to review.
Internal AI
v.
Governance reporting
Deflected calls, handover rates and satisfaction reviewed with leadership.
Oversight
AI & automation for government entities
Channels, case systems and staff tools under one team.
Your website, WhatsApp channel, call center scripts and case management are planned by one senior team, so residents get consistent answers whichever channel they choose.
Selected work
AI agents that deliver results.
Pure Health
Pure Health
Keys to Invest Real Estate
Keys to Invest Real Estate
MATH Financial Group
MATH Financial Group
CSP Partners
CSP Partners
Public sector governance
Automation built for accountability and public trust.
Public services must be accurate, accessible and auditable. Assistants answer only from approved content, keep full logs, respect data residency and procurement requirements in general terms and handle personal data in line with the UAE Personal Data Protection Law.
Approved knowledge base as single sourceIncluded
Full audit logs for every interactionIncluded
Data residency options discussed upfrontIncluded
Accessible, Arabic-first conversation designIncluded
Officers decide every case outcomeIncluded
Engagements
Clear pricing. Serious results.
Starter
AI Starter
10 hours for simple automations and AI agents.
AED 3,500
per project
— Discovery, setup and development
— Simple automations and AI agents
Most popular · Pro
AI Pro
20 hours for advanced automations and integrations.
AED 7,000
per project
— Discovery, build and integration
— Advanced automations
Advanced
AI Advanced
30 hours for complex workflows and multi-agent systems.
AED 10,500
per project
— Discovery and development
— Complex, multi-agent workflows
Dazzle
AI Dazzle
40 hours for enterprise-level automation.
AED 14,000
per project
— End-to-end build and optimisation
— Enterprise-level automations
Why government teams trust Bdazzil
Four reasons public entities work with Bdazzil.
Public sector delivery is central to our specialist experience, and here accuracy, approvals and discretion come first. These principles guide every build.
20
+
Years leading brand, web and search work in the UAE
75
+
Clients across healthcare, law, finance and real estate
300
+
Projects delivered for Abu Dhabi’s Department of Energy
99
%
Positive feedback from our cliients
AI agents & automation by industry
AI agents for every industry.
We know the workflows, regulations and customers in each sector, so every agent we build fits how your business actually runs. Choose your industry to see how we automate for it.
35 industries · select yours to learn more
In their words
FAQ
Questions government leaders raise early.
Can the assistant answer questions about our services accurately?
It answers only from a knowledge base your team approves, and says so when it does not know. Anything outside that content goes to an officer.
How do you handle data residency and security requirements?
We discuss hosting, access controls and logging with your IT and security teams at the start, and design within your entity’s requirements and the UAE Personal Data Protection Law.
Can it connect to our case management and appointment systems?
Usually, yes, through APIs, approved integration platforms or custom connectors agreed with your IT team. We confirm options during the audit.
Is the assistant available in Arabic and English?
Yes. Government AI automation should be Arabic-first, with English for residents who prefer it, and both are reviewed by native speakers before launch.
Can residents always reach a person?
Yes. Residents can ask for an officer at any time, and the handover includes the full conversation so they never repeat themselves.
How is a public sector automation project priced?
Investment depends on the workflows, channels and integrations in scope, and we recommend an approach after the free audit. Platform and AI usage fees are billed by those providers.
How do you work within procurement processes?
We provide the documentation your procurement team needs and agree scope, rollout plan and terms in writing at the start. Your entity owns every account and workflow.
Can you support public bodies beyond the UAE?
Yes, within the GCC. Alongside federal and emirate-level bodies at home, we can support public organizations in other Gulf markets, with Arabic-first design throughout.
AI & automation insights
Thinking for decision-makers.
Now onboarding for Q4 2026
Give every resident a clear answer on the first try.
Arrange a free Public Service Automation Audit, or start a confidential WhatsApp conversation with Louis.
Get my free auditWhatsApp +971 50 384 7594