Hotel AI agents & automation · Dubai & Abu Dhabi
More direct bookings and smoother stays for hotels and serviced apartments.
Hotel AI automation for hotels, resorts and serviced apartments: bilingual guest agents that answer pre-arrival questions, take direct bookings, route in-stay requests and follow up for reviews, connected to your PMS, from the team behind digital work for ADNOC and Royal Jet.
✓ Rates and policies drawn from your approved content
✓ Arabic & English replies for Gulf and international guests
✓ In-stay requests routed to the right department at once
Senior-led work, fully documented, owned by you
Get your free Hotel Automation Audit
Our recorded 15-minute session follows a guest from first question to post-stay review, then we send three automation wins in writing within 48 hours.
AI and automation built by our team for
Pure Health · MATH Financial Group · Balqis Capital · Dubai Buyers Club · Al Kabban & Associates·
Pure Health · MATH Financial Group · Balqis Capital · Dubai Buyers Club · Al Kabban & Associates·
Pure Health · MATH Financial Group · Balqis Capital · Dubai Buyers Club · Al Kabban & Associates·
The problem
Why front offices lose direct bookings to slow replies.
01
Pre-arrival questions after midnight
Guests ask about airport transfers, early check-in and family rooms late at night, get no reply until the morning shift and book through an OTA that answered straight away.
02
Towels requested three times
In-stay requests arrive by WhatsApp, phone and the front desk, get passed along by hand and slip between departments, which is exactly what guests mention in reviews.
03
Group inquiries sitting in inboxes
Wedding blocks, corporate stays and event inquiries arrive without dates, room counts or needs, and the sales team spends days collecting basics before sending a proposal.
Our solution
The Arrival-to-Review Automation System: behind every stay.
Each workflow shares the guest’s reservation details, so a first question becomes a direct booking, a smooth stay and a thoughtful review request.
i.
Guest journey audit
We map pre-arrival, in-stay and post-stay messages across departments.
Process mapping
ii.
Hotel guest agent
Answers room, facility and policy questions and takes direct booking requests.
AI agents
iii.
PMS & channel links
Connects chat to your PMS, booking engine and guest CRM.
Integrations
iv.
Department routing
Housekeeping, maintenance and concierge requests sent to the right team.
Workflow automation
v.
Guest service reporting
Direct bookings, request times and handovers reviewed with your managers.
Accountability
AI & automation for hotels and serviced apartments
Reservations, front office and guest relations pulling one way.
Your booking engine chat, WhatsApp line, PMS and review requests are designed by one team, so every guest message has an owner and every stay feels looked after.
Selected work
AI agents that deliver results.
Pure Health
Pure Health
Keys to Invest Real Estate
Keys to Invest Real Estate
MATH Financial Group
MATH Financial Group
CSP Partners
CSP Partners
Hotel guest standards
Automation that sounds like your best front office agent.
Hotel guests expect warmth, accuracy and discretion. Agents quote only approved rates and policies, hand complaints, VIP guests and sensitive requests to staff and handle guest data in line with the UAE Personal Data Protection Law.
Rates and policies from approved sourcesIncluded
Complaints handed to duty managersIncluded
VIP guests flagged to guest relationsIncluded
Passport and payment details never in chatIncluded
Brand standards applied to every replyIncluded
Engagements
Clear pricing. Serious results.
Starter
AI Starter
10 hours for simple automations and AI agents.
AED 3,500
per project
— Discovery, setup and development
— Simple automations and AI agents
Most popular · Pro
AI Pro
20 hours for advanced automations and integrations.
AED 7,000
per project
— Discovery, build and integration
— Advanced automations
Advanced
AI Advanced
30 hours for complex workflows and multi-agent systems.
AED 10,500
per project
— Discovery and development
— Complex, multi-agent workflows
Dazzle
AI Dazzle
40 hours for enterprise-level automation.
AED 14,000
per project
— End-to-end build and optimisation
— Enterprise-level automations
Why hoteliers talk to Bdazzil
What hotel teams gain from working with us.
Hotels need automation that protects the guest experience and the direct booking channel. These are the principles behind each property we connect.
20
+
Years leading brand, web and search work in the UAE
75
+
Clients across healthcare, law, finance and real estate
300
+
Projects delivered for Abu Dhabi’s Department of Energy
99
%
Positive feedback from our cliients
AI agents & automation by industry
AI agents for every industry.
We know the workflows, regulations and customers in each sector, so every agent we build fits how your business actually runs. Choose your industry to see how we automate for it.
35 industries · select yours to learn more
In their words
FAQ
What hotel managers ask before going live.
Can the agent take direct bookings for our hotel?
It can check availability and rates through your booking engine or PMS and guide guests to book directly. Special rates and group requests go to your reservations team.
Will it connect to our PMS and booking engine?
Most PMS, booking engine and CRM platforms can be connected via API or through Make, Zapier or n8n. We confirm what is possible for your systems during the audit.
How are in-stay requests handled?
Hotel AI automation logs each request with the room number and sends it to the right department, then updates the guest when it is done. Complaints go straight to the duty manager.
Can the agent look after Arabic-speaking guests?
Yes, in the language the guest writes in, and your team reviews Arabic replies during testing so they match your brand.
Where does guest information end up?
In your PMS and CRM, with access set by role and every chat logged under the UAE Personal Data Protection Law. Passport and card details are never collected in chat.
What does hotel automation cost?
Scope drives cost: which workflows, channels and systems your property needs. You get a recommendation after the free audit, and WhatsApp Business API and AI model fees are paid to those providers.
What commitment does it involve?
Scope, rollout plan and terms are agreed in writing before work starts. Your property owns every account and workflow, so there is no lock-in.
Can you support properties across the GCC?
Yes. We support hotels and serviced apartments across the UAE and other GCC markets, with each property keeping its own rules and routing.
AI & automation insights
Thinking for decision-makers.
Now onboarding for Q4 2026
Answer every guest before an OTA does.
Request a free Hotel Automation Audit, or share your front office’s most common guest question with Louis over WhatsApp.
Get my free auditWhatsApp +971 50 384 7594