Hotel & resort AI automation · Dubai & Abu Dhabi
More direct bookings, calmer front offices for hotels and resorts.
Hotel AI automation that answers guest questions in English and Arabic on WhatsApp and web chat, drives direct bookings, handles pre-arrival requests and routes group inquiries to sales, from the team behind digital work for ADNOC and Royal Jet.
✓ Rates and policies quoted only from your PMS
✓ Guest messaging in Arabic, English & more
✓ Pre-arrival requests captured before check-in
Senior digital team with UAE enterprise experience
Get your free Hotel Automation Audit
A recorded 15-minute session looking at how reservations questions, pre-arrival requests and group leads flow through your property today, followed within 48 hours by three written automation wins.
AI and automation built by our team for
Pure Health · MATH Financial Group · Balqis Capital · Dubai Buyers Club · Al Kabban & Associates·
Pure Health · MATH Financial Group · Balqis Capital · Dubai Buyers Club · Al Kabban & Associates·
Pure Health · MATH Financial Group · Balqis Capital · Dubai Buyers Club · Al Kabban & Associates·
The problem
Why hotel guests book through OTAs instead of with you.
01
Direct questions, slow answers
A guest on your website asks about connecting rooms or airport transfers, waits for an email reply, then books the same room through an online travel agency and its commission.
02
Front desk on WhatsApp duty
Late checkout, extra pillows, restaurant times and Wi-Fi codes arrive by message all day, pulling front office staff away from guests standing at the desk.
03
Group leads lost in inboxes
Wedding blocks, corporate stays and conference requests land in a shared inbox without room counts or dates captured, and sales managers chase basics before they can quote.
Our solution
The Direct Guest System: from first question to checkout.
Every piece shares data with the next, so a website question becomes a direct booking, a smooth pre-arrival, a better stay and a review request afterward.
i.
Guest touchpoint mapping
We map every message reservations, front office and sales handle today.
Process mapping
ii.
Reservations concierge agent
Answers room, rate and facility questions, then hands guests to your booking engine.
AI agents
iii.
PMS and engine links
Connects WhatsApp and chat to your PMS, booking engine and CRM.
Integrations
iv.
Stay-cycle messaging
Pre-arrival forms, upsell offers, in-stay requests and post-stay review invites.
Automation
v.
Revenue and service report
Direct bookings assisted, requests resolved, group leads routed and hours saved.
Reporting
AI & automation for hotels and resorts
Reservations, front office and sales on one connected setup.
Website chat, WhatsApp, PMS, booking engine and sales CRM sit under one team’s plan, so every guest and event planner gets an accurate answer and a clear route to book direct.
Selected work
AI agents that deliver results.
Pure Health
Pure Health
Keys to Invest Real Estate
Keys to Invest Real Estate
MATH Financial Group
MATH Financial Group
CSP Partners
CSP Partners
Hotel guest standards
Automation held to your brand standards.
Your agent speaks in the property’s tone, quotes only live rates and approved policies, and passes complaints, VIP guests and sensitive requests to duty managers. Guest records are protected under UAE data protection law.
Complaints routed to duty managersIncluded
Rates pulled live, never guessedIncluded
Brand voice approved before launchIncluded
Guest profiles kept in your PMSIncluded
Passport and payment data never in chatIncluded
Engagements
Clear pricing. Serious results.
Starter
AI Starter
10 hours for simple automations and AI agents.
AED 3,500
per project
— Discovery, setup and development
— Simple automations and AI agents
Most popular · Pro
AI Pro
20 hours for advanced automations and integrations.
AED 7,000
per project
— Discovery, build and integration
— Advanced automations
Advanced
AI Advanced
30 hours for complex workflows and multi-agent systems.
AED 10,500
per project
— Discovery and development
— Complex, multi-agent workflows
Dazzle
AI Dazzle
40 hours for enterprise-level automation.
AED 14,000
per project
— End-to-end build and optimisation
— Enterprise-level automations
What hotels and resorts get from Bdazzil
Four reasons hoteliers automate guest messaging with us.
Hotels juggle reservations, service and sales at once. We automate the repetitive layer and keep your people visible where guests value them.
20
+
Years leading brand, web and search work in the UAE
75
+
Clients across healthcare, law, finance and real estate
300
+
Projects delivered for Abu Dhabi’s Department of Energy
99
%
Positive feedback from our cliients
AI agents & automation by industry
AI agents for every industry.
We know the workflows, regulations and customers in each sector, so every agent we build fits how your business actually runs. Choose your industry to see how we automate for it.
35 industries · select yours to learn more
In their words
FAQ
Hotel general managers usually ask these.
Can the agent take bookings for our hotel?
It answers questions and sends guests straight into your booking engine with dates and room type ready. Where your engine allows it, bookings can be created directly, always at live rates.
Will it work with our PMS and channel manager?
Most major PMS, booking engine and CRM platforms can be linked through native apps, Make, n8n or custom integrations. We confirm what your stack supports during the audit.
What happens with complaints or VIP guests?
They go straight to a person. The agent recognizes complaint language, VIP profiles and sensitive topics, and passes the conversation to the duty manager with full context.
How is resort and hotel guest data kept secure?
Guest profiles stay in your PMS and CRM, payment and passport details are kept out of chat, and every conversation is logged. Data handling is built to meet the UAE Personal Data Protection Law.
Can guests message in Arabic?
Yes, and in other languages your guests use. Arabic replies are reviewed by native speakers so room types and policies read correctly.
How is hotel automation priced?
Hotel AI automation is scoped around the workflows, channels and integrations each property needs, and we propose an approach once the free automation audit is complete. WhatsApp Business API conversations and AI usage carry their own provider charges.
What contract terms and rollout do hotels sign?
We agree scope, terms and a phased rollout plan at the start, usually beginning with pre-arrival messaging or reservations questions. There is no lengthy lock-in, and everything stays in the hotel’s accounts.
Can you support resort properties beyond the two main cities?
Yes. We support hotels and resorts across all the emirates, including desert and island properties, and hotel groups elsewhere in the GCC.
AI & automation insights
Thinking for decision-makers.
Now onboarding for Q4 2026
Win back direct bookings one message at a time.
Get the free Hotel Automation Audit, or speak to Louis directly over WhatsApp.
Get my free auditWhatsApp +971 50 384 7594