IT support AI & automation · Dubai & Abu Dhabi
Shorter ticket queues for IT support companies and happier technicians.
We build IT support AI automation that logs and categorizes tickets from WhatsApp and email, handles routine requests, runs starter and leaver checklists and drafts monthly client reports from your PSA, from the team behind digital work for ADNOC and Royal Jet.
✓ Tickets logged with the details technicians need
✓ End users supported in English & Arabic
✓ Priority outages paged to on-call staff
Founders on every call, based in Dubai & Abu Dhabi
Get your free IT Support Automation Audit
Our recorded 15-minute call follows a ticket, a new starter and a hardware quote through your service desk, and three written automation priorities arrive within 48 hours.
AI and automation built by our team for
Pure Health · MATH Financial Group · Balqis Capital · Dubai Buyers Club · Al Kabban & Associates·
Pure Health · MATH Financial Group · Balqis Capital · Dubai Buyers Club · Al Kabban & Associates·
Pure Health · MATH Financial Group · Balqis Capital · Dubai Buyers Club · Al Kabban & Associates·
The problem
Why IT support companies hit their SLA limits.
01
My laptop is slow, again
End users report problems on WhatsApp with no device name, user or screenshot, so technicians spend the first reply asking for basics while the SLA clock runs.
02
Starters and leavers by email
Client HR teams send onboarding and offboarding requests in free text, and missed steps leave accounts active or new staff waiting for access on day one.
03
Reports built every month
Account managers export tickets and assets into slides for each client review, spending hours that could go into renewals and upsell conversations.
Our solution
The Service Desk Automation System: ticket in, client happy.
Each workflow passes clean ticket and asset data to the next, so a user’s message becomes a triaged ticket, a resolved request and a clear monthly client report.
i.
Service desk mapping
Tickets, starters, leavers, quotes and reports traced through your PSA.
Workflow review
ii.
First-line AI agent
Gathers device and user details, resolves known fixes, opens tickets.
AI agent
iii.
PSA & RMM links
Tickets, assets, contracts and invoices kept consistent across tools.
Integrations
iv.
Starter & leaver runbooks
Structured forms trigger checklists with technician approval at each step.
Controlled automation
v.
Client report drafts
Monthly ticket, asset and SLA summaries drafted for account managers.
Reporting
AI & automation for IT support companies
Service desk, sales and client comms planned side by side.
We design your support portal, first-line agent and quote workflows together, so office managers and end users always know where to go and nothing gets lost between channels.
Selected work
AI agents that deliver results.
Pure Health
Pure Health
Keys to Invest Real Estate
Keys to Invest Real Estate
MATH Financial Group
MATH Financial Group
CSP Partners
CSP Partners
Managed service standards
Automation designed to keep client environments safe.
Managed service providers carry admin access to client networks. Agents never reset privileged accounts without approval, verify requesters first, log every action, escalate security events and handle data under the UAE Personal Data Protection Law.
Requester identity checked before actionIncluded
Privileged changes need technician approvalIncluded
Security events sent to on-call staffIncluded
Per-client data kept separateIncluded
Every automated action loggedIncluded
Engagements
Clear pricing. Serious results.
Starter
AI Starter
10 hours for simple automations and AI agents.
AED 3,500
per project
— Discovery, setup and development
— Simple automations and AI agents
Most popular · Pro
AI Pro
20 hours for advanced automations and integrations.
AED 7,000
per project
— Discovery, build and integration
— Advanced automations
Advanced
AI Advanced
30 hours for complex workflows and multi-agent systems.
AED 10,500
per project
— Discovery and development
— Complex, multi-agent workflows
Dazzle
AI Dazzle
40 hours for enterprise-level automation.
AED 14,000
per project
— End-to-end build and optimisation
— Enterprise-level automations
Why MSPs build with Bdazzil
Four reasons MSPs hand us their first line.
Your technicians are your margin. We take the repetitive first line off them so they can focus on project and escalation work.
20
+
Years leading brand, web and search work in the UAE
75
+
Clients across healthcare, law, finance and real estate
300
+
Projects delivered for Abu Dhabi’s Department of Energy
99
%
Positive feedback from our cliients
AI agents & automation by industry
AI agents for every industry.
We know the workflows, regulations and customers in each sector, so every agent we build fits how your business actually runs. Choose your industry to see how we automate for it.
35 industries · select yours to learn more
In their words
FAQ
IT support company owners want answered.
Can the agent resolve simple IT support tickets on its own?
Yes, for low-risk requests you approve, such as how-to questions or known fixes. Anything involving privileged access or security goes to a technician.
Which PSA and RMM tools can you connect?
We work with the common PSA, RMM, documentation and accounting platforms, plus Microsoft 365 and Google Workspace admin, using Make, Zapier, n8n or custom code.
Can the IT support assistant help Arabic-speaking users?
It replies in Arabic or English to match each user, with technical wording your team approves.
How do you stop the agent acting on a fake request?
Requesters are verified against your client contact records, sensitive actions require technician approval and every action is logged for review.
What does IT support AI automation cost?
IT support AI automation is scoped by workflows, channels and integrations, and we recommend a first phase after the free audit. Model usage and messaging fees are billed by those providers.
How is client data kept separate and secure?
Data is partitioned per client, access is least-privilege and handling follows the UAE Personal Data Protection Law in general terms, inside your own systems wherever possible.
What is the minimum commitment?
Scope is agreed in writing before any build, without a long lock-in. Your company owns every workflow and log.
Do you work with MSPs supporting clients across the Gulf?
Yes. Providers in any emirate supporting GCC clients are a good fit. The rollout plan is agreed at the start, based on scope.
AI & automation insights
Thinking for decision-makers.
Now onboarding for Q4 2026
Take first-line tickets off your technicians.
Book your free IT Support Automation Audit, or talk service desk ideas through with Louis on WhatsApp.
Get my free auditWhatsApp +971 50 384 7594