Logistics AI agents & automation · Dubai & Abu Dhabi
Faster freight quotes and fewer tracking calls for logistics operators.
Bilingual AI agents that capture quote requests and answer shipment status questions, plus workflows linking your TMS, WMS and accounting, so logistics ai automation keeps operations moving without extra headcount. From the team behind digital work for ADNOC and Royal Jet.
✓ Rates & customs questions kept with your own team
✓ Arabic & English for shippers and consignees
✓ Where is my shipment answered at any hour
Senior automation planning for established UAE operators
Get your free Logistics Automation Audit
Over a recorded 15-minute call we trace how quote requests, bookings, tracking questions and PODs move through your team, then send three written automation wins within 48 hours.
AI and automation built by our team for
Pure Health · MATH Financial Group · Balqis Capital · Dubai Buyers Club · Al Kabban & Associates·
Pure Health · MATH Financial Group · Balqis Capital · Dubai Buyers Club · Al Kabban & Associates·
Pure Health · MATH Financial Group · Balqis Capital · Dubai Buyers Club · Al Kabban & Associates·
The problem
Why freight operations teams drown in status calls.
01
Quote requests missing details
Shippers send rate requests without weights, dimensions or incoterms, and the back-and-forth to fill gaps means the quote arrives after a rival has booked the cargo.
02
Tracking questions all day
Customer service repeats shipment status from the TMS by phone and WhatsApp, pulling coordinators away from exceptions that genuinely need attention.
03
PODs and invoices out of step
Proofs of delivery, customs documents and job costs arrive in different inboxes, so invoicing lags and disputes take longer to close.
Our solution
The Quote to Delivery System: every shipment accounted for.
Each workflow passes complete shipment data to the next, so logistics ai automation turns a rate request into a booked job, live updates and a prompt invoice.
i.
Shipment workflow mapping
We trace quotes, bookings, tracking and PODs across your desks.
Process audit
ii.
Quote and tracking agent
Collects cargo details for quotes and answers status questions from your TMS.
AI agents
iii.
TMS, WMS & ERP links
Bookings, milestones, PODs and invoices sync without retyping.
Integrations
iv.
Exception handover
Delays, damage claims and customs issues go straight to a coordinator.
Human control
v.
Operations dashboard
Quotes captured, status questions resolved and coordinator hours saved.
Accountability
AI agents & automation for logistics companies
Quotes, tracking and billing handled by one operations-minded team.
Your quote agent, website booking forms and TMS workflows are planned together, so each shipper request reaches the right desk with the cargo details already complete.
Selected work
AI agents that deliver results.
Pure Health
Pure Health
Keys to Invest Real Estate
Keys to Invest Real Estate
MATH Financial Group
MATH Financial Group
CSP Partners
CSP Partners
Freight service standards
Automation built to protect your customers’ cargo and data.
Shippers trust you with commercial and customs information. Agents answer only from approved rates and live system data, pass exceptions to coordinators, and data is handled in line with the UAE Personal Data Protection Law.
Rates confirmed only by your teamIncluded
Customs queries sent to your brokersIncluded
Status pulled from live TMS dataIncluded
Shipper records kept in your systemsIncluded
Each customer conversation loggedIncluded
Engagements
Clear pricing. Serious results.
Starter
AI Starter
10 hours for simple automations and AI agents.
AED 3,500
per project
— Discovery, setup and development
— Simple automations and AI agents
Most popular · Pro
AI Pro
20 hours for advanced automations and integrations.
AED 7,000
per project
— Discovery, build and integration
— Advanced automations
Advanced
AI Advanced
30 hours for complex workflows and multi-agent systems.
AED 10,500
per project
— Discovery and development
— Complex, multi-agent workflows
Dazzle
AI Dazzle
40 hours for enterprise-level automation.
AED 14,000
per project
— End-to-end build and optimisation
— Enterprise-level automations
Why logistics companies choose Bdazzil
What freight operators gain when routine work runs itself.
Freight never stops, so automation has to be accurate, traceable and easy for coordinators to override. Four commitments shape each build.
20
+
Years leading brand, web and search work in the UAE
75
+
Clients across healthcare, law, finance and real estate
300
+
Projects delivered for Abu Dhabi’s Department of Energy
99
%
Positive feedback from our cliients
AI agents & automation by industry
AI agents for every industry.
We know the workflows, regulations and customers in each sector, so every agent we build fits how your business actually runs. Choose your industry to see how we automate for it.
35 industries · select yours to learn more
In their words
FAQ
What logistics directors ask us most often.
What can an AI agent do for a freight forwarder or courier?
It collects cargo details for quotes, answers shipment status questions from your TMS, books pickups and chases missing documents. Rates, customs advice and exceptions stay with your coordinators.
Can shippers message in Arabic and reach a coordinator?
Yes. It works in Arabic and English, and any shipper can ask for a person. Coordinators receive the chat with booking details attached.
Will it connect with our TMS and warehouse system?
Usually. We connect common TMS, WMS, ERP, CRM and accounting tools through Make, Zapier, n8n or custom integrations, and confirm your stack during the audit.
How is shipper and consignee data protected?
Access is limited by role, every conversation is logged, and data stays in your company’s accounts wherever possible. Handling follows the UAE Personal Data Protection Law.
What does automation cost for a logistics company?
Logistics ai automation is scoped on your workflows, channels and integrations, and a recommendation follows the free automation audit. WhatsApp Business API and AI model usage fees are billed by those providers.
When could our tracking agent start answering customers?
Timing depends on scope and is fixed in the rollout plan agreed first. Operators usually begin with tracking or quote capture, test on live shipments, then expand.
Is a long contract needed for freight companies?
No. Ongoing support is on monthly written terms, and you own all accounts, workflows and shipment data.
Do you support operators with lanes across the GCC?
Yes. We support forwarders, couriers and 3PLs in every emirate and those moving freight across wider GCC markets.
AI & automation insights
Thinking for decision-makers.
Now onboarding for Q4 2026
Answer every shipper without adding headcount.
Book your free Logistics Automation Audit, or tell Louis on WhatsApp which desk is most overloaded.
Get my free auditWhatsApp +971 50 384 7594