Air cargo AI & automation · Dubai & Abu Dhabi
Faster rate replies and fewer status calls for air cargo teams.
We build air cargo AI automation that answers shipment status questions, captures rate requests from forwarders and shippers, and pushes bookings into your cargo system, planned by the team behind digital work for ADNOC and Royal Jet.
✓ Agents answer only from approved handling information
✓ Arabic & English replies for shippers and forwarders
✓ Rate requests captured on WhatsApp around the clock
Senior-led automation for established UAE businesses
Get your free Air Cargo Automation Audit
In a recorded 15-minute session we follow how rate requests, bookings and tracking questions move through your team today, and you receive three automation ideas in writing within 48 hours.
AI and automation built by our team for
Pure Health · MATH Financial Group · Balqis Capital · Dubai Buyers Club · Al Kabban & Associates·
Pure Health · MATH Financial Group · Balqis Capital · Dubai Buyers Club · Al Kabban & Associates·
Pure Health · MATH Financial Group · Balqis Capital · Dubai Buyers Club · Al Kabban & Associates·
The problem
Why busy air cargo desks drown in repeat questions.
01
Where is my shipment, again
Forwarders call and message for AWB status all day, and each reply means someone logging into an airline portal, pulling staff away from selling space on the next flight.
02
Rate requests stuck in inboxes
Quote requests arrive by email, WhatsApp and web form with missing weights, dimensions or commodity details, so your sales desk spends hours chasing basics while the shipper asks another agent.
03
Documents chased by hand
Commercial invoices, packing lists and dangerous goods declarations are requested one email at a time, and a missing file near cut-off can cost a shipment its booked space.
Our solution
The Cargo Desk Automation System: mapped, built, then measured.
Each workflow feeds the next, so a WhatsApp message from a shipper becomes a qualified rate request, a confirmed booking and a tracked consignment without retyping.
i.
Process mapping
We trace every rate request, booking and status query your team handles.
Discovery
ii.
Cargo AI agent
A bilingual WhatsApp and web agent that collects weight, dimensions and commodity.
AI agents
iii.
System integrations
Forms, email and WhatsApp connected to your CRM and cargo management system.
Integrations
iv.
Guardrails & handover
Dangerous goods and pricing exceptions go straight to a named person.
Human control
v.
Rollout & reporting
Response times, out-of-hours requests and hours saved, reviewed with you monthly.
Accountability
AI agents & automation for air cargo providers
One team for agents, workflows and cargo data.
Your AI agent, cargo system integrations and follow-up workflows are designed by the same people, so a shipper’s question never falls between a chatbot vendor and an IT contractor.
Selected work
AI agents that deliver results.
Pure Health
Pure Health
Keys to Invest Real Estate
Keys to Invest Real Estate
MATH Financial Group
MATH Financial Group
CSP Partners
CSP Partners
Air cargo safeguards
Automation that keeps your people in charge of cargo.
Cargo agents are accountable for what they promise. Your assistant answers only from approved handling, route and document information, logs every conversation and hands special cargo questions to staff, with data handled under the UAE Personal Data Protection Law.
Answers limited to approved informationIncluded
Dangerous goods queries sent to staffIncluded
Every conversation logged & reviewableIncluded
Shipper records stored under your ownershipIncluded
Arabic & English handover to peopleIncluded
Engagements
Clear pricing. Serious results.
Starter
AI Starter
10 hours for simple automations and AI agents.
AED 3,500
per project
— Discovery, setup and development
— Simple automations and AI agents
Most popular · Pro
AI Pro
20 hours for advanced automations and integrations.
AED 7,000
per project
— Discovery, build and integration
— Advanced automations
Advanced
AI Advanced
30 hours for complex workflows and multi-agent systems.
AED 10,500
per project
— Discovery and development
— Complex, multi-agent workflows
Dazzle
AI Dazzle
40 hours for enterprise-level automation.
AED 14,000
per project
— End-to-end build and optimisation
— Enterprise-level automations
Why cargo operators automate with Bdazzil
What your cargo desk gains from automating with us.
Automation only helps a cargo business if the sales and operations staff trust it. These principles sit behind every agent and workflow we build.
20
+
Years leading brand, web and search work in the UAE
75
+
Clients across healthcare, law, finance and real estate
300
+
Projects delivered for Abu Dhabi’s Department of Energy
99
%
Positive feedback from our cliients
AI agents & automation by industry
AI agents for every industry.
We know the workflows, regulations and customers in each sector, so every agent we build fits how your business actually runs. Choose your industry to see how we automate for it.
35 industries · select yours to learn more
In their words
FAQ
Questions cargo sales managers bring to us.
What can an AI agent handle for an air cargo business?
Most projects start with shipment status queries, rate request intake and document reminders. The agent collects weight, dimensions, commodity and route, then passes anything unusual to your team.
How do you stop the agent giving wrong cargo information?
It answers only from information you approve, such as routes, cut-off rules and document lists. Dangerous goods, customs and pricing exceptions go to a named person, and staff can correct any answer.
Can it connect to our cargo management system and CRM?
Usually, yes. We link WhatsApp, email and web forms to your CRM, cargo system, spreadsheets and accounting tools through Make, Zapier, n8n or custom integrations where an API exists.
Does the assistant reply to shippers in Arabic?
Yes. It replies in Arabic or English, following the language the shipper writes in, and hands over to a bilingual member of your team whenever needed.
How is shipper and consignee data protected?
Data handling follows the UAE Personal Data Protection Law in general terms. Access is limited to named users, and conversation data stays in your own accounts wherever the platforms allow.
What does air cargo AI automation cost?
Air cargo AI automation is priced on the workflows, channels and integrations involved, and the free automation audit ends with a written recommendation. WhatsApp Business API and AI model usage fees are billed directly by those providers.
How long is the commitment, and how soon does it go live?
You are not tied into a lengthy contract. We agree the rollout plan at the start based on scope, and your accounts, workflows and data stay yours if you ever move on.
Can you support cargo teams beyond Dubai and Abu Dhabi?
Yes. Cargo handlers anywhere in the UAE or the GCC region can work with us, and agents can handle conversations from shippers in any market your routes serve.
AI & automation insights
Thinking for decision-makers.
Now onboarding for Q4 2026
Give your cargo desk time back for selling.
Book the free Air Cargo Automation Audit, or reach Louis on WhatsApp to discuss your cargo desk.
Get my free auditWhatsApp +971 50 384 7594