Freight forwarder automation & AI agents · Dubai & Abu Dhabi
Quicker quotes and cleaner shipment files for freight forwarders.
We build freight forwarding AI automation that gathers quote details from importers and exporters, collects shipping documents, sends milestone updates and feeds your freight software, planned by the team behind digital work for ADNOC and Royal Jet.
✓ Customs & duty questions always passed to your team
✓ Bilingual assistant for Arabic & English shippers
✓ Quote requests qualified the moment they arrive
Planned by senior UAE digital strategists
Get your free Freight Forwarding Automation Audit
A recorded 15-minute look at how quote requests, bookings and document chasing flow through your office now, followed by three written automation priorities inside 48 hours.
AI and automation built by our team for
Pure Health · MATH Financial Group · Balqis Capital · Dubai Buyers Club · Al Kabban & Associates·
Pure Health · MATH Financial Group · Balqis Capital · Dubai Buyers Club · Al Kabban & Associates·
Pure Health · MATH Financial Group · Balqis Capital · Dubai Buyers Club · Al Kabban & Associates·
The problem
Why forwarding teams lose hours to email and spreadsheets.
01
Quotes built from half a brief
An importer asks for a rate without incoterms, volumes or cargo ready date, so your pricing team emails back and forth for a day and the shipment goes to whoever answered sooner.
02
Paperwork chased one email at a time
Commercial invoices, packing lists and certificates of origin arrive late or incomplete, operators copy details into the freight system by hand, and clearance stalls while cargo waits at port.
03
Milestone updates nobody sends
Customers ring to ask whether the container has sailed or cleared customs, because status changes sit in your system and never reach them without somebody typing an email.
Our solution
The Shipment File Automation System: from inquiry to delivery.
Each automation hands complete data to the next, so a shipper’s first inquiry becomes a priced quote, a booking and a documented shipment without double entry.
i.
Workflow mapping
We chart quoting, booking, documentation and invoicing across your operators and sales team.
Operations review
ii.
Quote intake agent
Collects mode, route, incoterms, volumes and ready dates before pricing starts.
AI agent
iii.
Freight system links
Email, WhatsApp and forms connected to your freight software, CRM and accounting.
Integration
iv.
Customs guardrails
Duty, HS code and compliance questions always go to a qualified person.
Oversight
v.
Operations reporting
Quote turnaround, documents collected and hours returned to operators, reviewed together.
Results review
AI agents & automation for freight forwarders
Assistants and integrations built by one accountable team.
The same senior people plan your quote agent, document workflows and freight system connections, so importers and exporters get consistent answers and nothing is lost between tools.
Selected work
AI agents that deliver results.
Pure Health
Pure Health
Keys to Invest Real Estate
Keys to Invest Real Estate
MATH Financial Group
MATH Financial Group
CSP Partners
CSP Partners
Forwarding compliance standards
Automation that never guesses on customs or duty.
Forwarders carry real liability for classification, documents and advice. Your agent works only from approved content, refers every customs, duty or legal question to your staff, and logs each exchange, with data handled in line with UAE data protection law.
No customs or duty advice givenIncluded
HS code queries referred to your brokersIncluded
Shipment documents stored with access controlsIncluded
Full audit trail of every exchangeIncluded
Arabic & English shipper communicationIncluded
Engagements
Clear pricing. Serious results.
Starter
AI Starter
10 hours for simple automations and AI agents.
AED 3,500
per project
— Discovery, setup and development
— Simple automations and AI agents
Most popular · Pro
AI Pro
20 hours for advanced automations and integrations.
AED 7,000
per project
— Discovery, build and integration
— Advanced automations
Advanced
AI Advanced
30 hours for complex workflows and multi-agent systems.
AED 10,500
per project
— Discovery and development
— Complex, multi-agent workflows
Dazzle
AI Dazzle
40 hours for enterprise-level automation.
AED 14,000
per project
— End-to-end build and optimisation
— Enterprise-level automations
Why forwarders pick Bdazzil for automation
What forwarders get from an automation partner like us.
Forwarding runs on accuracy and speed at once. These commitments keep automation useful to your operators rather than another system to babysit.
20
+
Years leading brand, web and search work in the UAE
75
+
Clients across healthcare, law, finance and real estate
300
+
Projects delivered for Abu Dhabi’s Department of Energy
99
%
Positive feedback from our cliients
AI agents & automation by industry
AI agents for every industry.
We know the workflows, regulations and customers in each sector, so every agent we build fits how your business actually runs. Choose your industry to see how we automate for it.
35 industries · select yours to learn more
In their words
FAQ
Freight forwarding directors usually ask these.
Can an AI agent really help a freight forwarder with quoting?
It supports your pricing team rather than replacing it, gathering the details they need, such as mode, route, incoterms, weights and ready dates, so every rate request reaches them complete and qualified.
Will it give our customers customs or duty advice?
No. The agent answers only from information you approve and refers customs, duty, HS code and legal questions to your customs team, with the full conversation attached.
Does it integrate with our freight management software?
Where your freight system, CRM or accounting package has an API or import route, we connect it using Make, Zapier, n8n or custom code. Freight forwarding AI automation works best when data moves without retyping.
Can shippers talk to the assistant in Arabic?
Yes. The assistant handles Arabic and English conversations and passes a customer to a bilingual colleague whenever the query needs a person.
How is shipment and customer data kept secure?
Data stays in your own accounts where possible, access is restricted to named users, and handling follows the UAE Personal Data Protection Law in general terms, with every exchange logged.
What does automation cost for a forwarding company?
It depends on the workflows, channels and integrations chosen, and we set out a recommendation after the free automation audit. WhatsApp Business API and AI model usage are billed by those providers directly.
What contract applies, and how is the timeline set?
Engagements carry no lengthy lock-in. The rollout plan is agreed during kickoff according to scope, and your company keeps its accounts, workflows and data whatever happens.
Do you work with forwarders based outside Dubai and Abu Dhabi?
Yes. We work with forwarding companies anywhere in the UAE and elsewhere in the GCC, and the agent can serve shippers in the markets your lanes reach.
AI & automation insights
Thinking for decision-makers.
Now onboarding for Q4 2026
Give your operators hours back on every shipment.
Ask for a free Freight Forwarding Automation Audit, or message Louis on WhatsApp with the workflow that slows you down most.
Get my free auditWhatsApp +971 50 384 7594