Social media community management · Dubai & Abu Dhabi
Community building that turns followers into people who enquire.
We manage comments, messages and conversations on your social channels, building an engaged community that trusts your brand and knows how to reach you. Led by the senior team behind digital work for SEHA and Cleveland Clinic Abu Dhabi.
✓ Comments and messages answered in your brand voice
✓ Bilingual engagement in English and Arabic
✓ Warm conversations routed to WhatsApp or your team
Trusted by founders and leadership teams across the UAE
Get your free Community Engagement Audit
A recorded review of how your brand currently responds to comments and messages, where conversations are being lost and three quick ways to engage better.
Social media delivered by our team for
Department of Energy · SEHA · Palm Coast 37 · Balqis Capital·
Department of Energy · SEHA · Palm Coast 37 · Balqis Capital·
Department of Energy · SEHA · Palm Coast 37 · Balqis Capital·
The problem
Why most brand pages feel like empty rooms.
01
Comments left unanswered
Questions sit under posts for days with no reply, so interested prospects assume nobody is listening and take their enquiry to a competitor who responds.
02
Broadcasting, never conversing
The brand posts but never joins the conversation, never thanks advocates and never asks for a view, so followers stay passive and reach slowly declines.
03
Warm leads lost in DMs
Direct messages asking about prices or availability are answered late or not at all, and there is no process to pass serious prospects to your team.
How we engage
From quiet pages to an active community that trusts you.
A clear five-step approach with agreed tone, response rules and hand-over routes, so engagement is consistent and every serious enquiry reaches the right person.
i.
Community audit
We review who follows and engages with you, the questions people ask and how quickly your brand currently responds on each channel.
Week 1
ii.
Voice & response guide
A bilingual engagement guide covering tone, approved answers to common questions and what must always be escalated to your team.
Week 2
iii.
Enquiry hand-over setup
We agree how warm conversations move from comments and DMs to WhatsApp, email or your CRM, with named contacts for each type of enquiry.
Weeks 3–4
iv.
Daily engagement
Replies, proactive comments on relevant accounts, and thanks to advocates, handled daily so your community sees a brand that is present.
Month 2
v.
Community insight report
Monthly reporting on response times, conversation themes and enquiries passed to your team, with recommendations for content and service.
Ongoing
Social media services
Ten ways we build social channels that sell.
From strategy and content to community and reputation, we run social channels that build trust and drive enquiries. Choose a service to see how we approach it.
10 specialist services · select one to explore
Why brands choose Bdazzil
Why premium brands trust us to speak for them.
Engaging on behalf of a respected brand requires judgement, not scripts. These are the standards our community managers work to every day.
20
+
Years leading brand, web and search work in the UAE
75
+
Clients across healthcare, law, finance and real estate
300
+
Projects delivered for Abu Dhabi’s Department of Energy
99
%
Positive feedback from our cliients
Selected work
Social media that wins clients.
MATH Financial Group
MATH Financial Group
Masuma Ayurveda
Masuma Ayurveda
Bdazzil
Bdazzil
Renewed Laser UK
Renewed Laser UK
Passion Posts
Passion Posts
Every community plan includes
Everything needed to keep conversations moving.
Engagement is handled daily with clear rules and reporting, so you know your community is looked after and serious prospects are never left waiting.
Bilingual engagement & response guideIncluded
Daily comment & message managementIncluded
Proactive engagement with relevant accountsIncluded
Escalation rules for sensitive conversationsIncluded
Enquiry hand-over to WhatsApp or CRMIncluded
Monthly community insight reportIncluded
Engagements
Clear pricing. Serious results.
Starter
Social Starter
Strategy, setup and a content calendar, posted on all platforms.
AED 3,500
per month
— Up to 3 posts a week
— Strategy and content calendar
— Images and videos supplied by you
Most popular · Pro
Social Pro
Regular posting with fresh video content every month.
AED 7,000
per month
— Up to 3 posts a week
— 1 half-day video shoot a month
— Scheduling and posting
Advanced
Social Advanced
Full content planning and creation with two shoots a month.
AED 12,500
per month
— Up to 5 posts a week
— 2 half-day video shoots a month
— Full content creation
Dazzle
Social Dazzle
End-to-end strategy, production and publishing.
AED 20,000
per month
— Up to 8 posts a week
— 2 full-day video shoots a month
— End-to-end production
Social media by industry
Social media for every industry.
We know the audiences, platforms and content that work in each sector, so your channels build trust and drive enquiries. Choose your industry to see how we manage it.
35 industries · select yours to learn more
In their words
FAQ
Questions about community engagement.
What does social media community management involve?
It covers replying to comments and direct messages, engaging with relevant accounts, thanking advocates and handing serious enquiries to your team. The aim is a community that trusts your brand and knows how to contact you.
How quickly do you respond to comments and messages?
We agree response windows with you during setup based on your channels and hours. Urgent or sensitive messages follow an escalation route to your named contact.
Do you reply in Arabic as well as English?
Yes. Our community managers reply natively in English and Arabic, matching the language and tone the person used.
How do you handle negative comments?
We follow an agreed escalation guide. Most criticism is acknowledged calmly and moved to a private conversation, and anything serious is raised with your team before a public response.
Can you pass enquiries directly to our sales team?
Yes. We set up a hand-over route to WhatsApp, email or your CRM, so prospects who ask about services or pricing reach the right person quickly.
Will you answer questions about treatments or legal matters?
No specific medical, legal or financial advice is given publicly. We acknowledge the question and move it to your qualified team through a private channel.
How do you grow an engaged community on social media?
By being present and useful: replying promptly, joining relevant conversations and recognising people who support your brand. We report on how engagement and enquiries change over time.
How much does community management cost?
Pricing depends on the number of channels, message volume and languages. We provide a monthly quote after a free strategy call.
Social media insights
Thinking for decision-makers.
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Let’s build a community that talks back.
Get a free, recorded Community Engagement Audit, or speak with Louis directly on WhatsApp.
Get my free auditWhatsApp +971 50 384 7594