Social media customer service · Dubai & Abu Dhabi
Social media customer service that answers fast and protects every relationship.
We set up and run customer care across your social inboxes, so questions, bookings and complaints are answered promptly, consistently and in the right language. Delivered by the senior team behind digital work for SEHA and Cleveland Clinic Abu Dhabi.
✓ Agreed response times for every social inbox
✓ Approved answers in English and Arabic
✓ Bookings and complaints routed to the right person
Trusted by founders and leadership teams across the UAE
Get your free Social Customer Service Audit
A recorded review of how your social inboxes handle questions and complaints today, with the gaps we found and three improvements to make first.
Social media delivered by our team for
Department of Energy · SEHA · Palm Coast 37 · Balqis Capital·
Department of Energy · SEHA · Palm Coast 37 · Balqis Capital·
Department of Energy · SEHA · Palm Coast 37 · Balqis Capital·
The problem
Why customer service on social quietly costs you clients.
01
Messages answered days later
Questions about prices, appointments and availability wait in unmonitored inboxes, and by the time anyone replies the customer has already booked with a competitor who answered first.
02
Inconsistent, improvised answers
Different people give different answers to the same question, sometimes with outdated prices or policies, which confuses customers and creates complaints that were entirely avoidable.
03
Complaints handled in public
Frustrated customers are argued with in the comments or simply ignored, turning a single service issue into a public record that future clients will read before contacting you.
How we support
From scattered inboxes to a service desk customers can rely on.
A structured five-step setup with response standards, approved answers and clear escalation, so every customer receives a consistent, professional reply.
i.
Inbox & enquiry audit
We map every social inbox, review recent conversations and identify the questions, complaints and booking requests customers send most often.
Week 1
ii.
Service standards & answers
Response times, tone guidelines and an approved bank of bilingual answers are agreed with your team for the most common requests.
Week 2
iii.
Routing & escalation setup
Bookings, sales enquiries and complaints are routed to named contacts through WhatsApp, email or your CRM, with rules for anything sensitive.
Weeks 3–4
iv.
Daily inbox management
Our team answers messages and comments within the agreed hours, resolves routine requests and hands over anything that needs your specialists.
Month 2
v.
Service quality reporting
Monthly reports cover response times, common issues, resolved cases and bookings passed on, with suggestions to improve service and content.
Ongoing
Social media services
Ten ways we build social channels that sell.
From strategy and content to community and reputation, we run social channels that build trust and drive enquiries. Choose a service to see how we approach it.
10 specialist services · select one to explore
Why brands choose Bdazzil
Why brands trust us with their customers.
Every reply on social is seen by the customer and often by everyone else. We handle each one as if your reputation depends on it.
20
+
Years leading brand, web and search work in the UAE
75
+
Clients across healthcare, law, finance and real estate
300
+
Projects delivered for Abu Dhabi’s Department of Energy
99
%
Positive feedback from our cliients
Selected work
Social media that wins clients.
MATH Financial Group
MATH Financial Group
Masuma Ayurveda
Masuma Ayurveda
Bdazzil
Bdazzil
Renewed Laser UK
Renewed Laser UK
Passion Posts
Passion Posts
Every customer care plan includes
A complete social service desk from day one.
No inbox left unwatched and no answer made up on the spot. You receive agreed standards, trained responders and reporting that shows how customers are served.
Unified management of social inboxesIncluded
Agreed response times & service hoursIncluded
Bilingual approved answer bankIncluded
Complaint handling & escalation rulesIncluded
Booking routing to WhatsApp or CRMIncluded
Monthly service quality reportIncluded
Engagements
Clear pricing. Serious results.
Starter
Social Starter
Strategy, setup and a content calendar, posted on all platforms.
AED 3,500
per month
— Up to 3 posts a week
— Strategy and content calendar
— Images and videos supplied by you
Most popular · Pro
Social Pro
Regular posting with fresh video content every month.
AED 7,000
per month
— Up to 3 posts a week
— 1 half-day video shoot a month
— Scheduling and posting
Advanced
Social Advanced
Full content planning and creation with two shoots a month.
AED 12,500
per month
— Up to 5 posts a week
— 2 half-day video shoots a month
— Full content creation
Dazzle
Social Dazzle
End-to-end strategy, production and publishing.
AED 20,000
per month
— Up to 8 posts a week
— 2 full-day video shoots a month
— End-to-end production
Social media by industry
Social media for every industry.
We know the audiences, platforms and content that work in each sector, so your channels build trust and drive enquiries. Choose your industry to see how we manage it.
35 industries · select yours to learn more
In their words
FAQ
Questions about social media customer service.
What is social media customer service?
It is the handling of questions, bookings and complaints that customers send through social channels, including direct messages and comments. Done well, it resolves issues quickly and turns enquiries into appointments.
Which social inboxes can you manage?
We manage the inboxes and comments on the social platforms your brand uses, and agree the channels during setup. Where WhatsApp is part of your service route, we connect social enquiries to it.
What response times can you offer?
Response times and service hours are agreed with you during setup, based on your message volume and customer expectations. We then report against those standards every month.
Can you take bookings through social media?
We capture booking requests and pass them to your team or booking system through an agreed route. Your team confirms appointments, so availability is always accurate.
How do you handle complaints on social media?
We acknowledge the complaint politely, move the conversation to a private channel and escalate it to your named contact. Public arguments and personal details in comments are always avoided.
Do you answer customers in Arabic?
Yes. Our team replies in English or Arabic, matching the language the customer uses, with approved answers written natively in both.
Is social media customer service suitable for clinics and law firms?
Yes, with care. We never give medical or legal advice on social, keep personal information private and pass clinical or legal questions to your qualified team.
How much does social media customer service cost?
It depends on the number of channels, message volume, service hours and languages. We provide a monthly quote after a free strategy call.
Social media insights
Thinking for decision-makers.
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Read MoreNow onboarding for Q4 2026
Let’s make every social message count for your business.
Get a free, recorded Social Customer Service Audit, or speak with Louis directly on WhatsApp.
Get my free auditWhatsApp +971 50 384 7594