Social listening & reputation · Dubai & Abu Dhabi
Social listening that protects your reputation before problems spread.
We monitor what people say about your brand, your people and your sector across social channels, then help you respond with care and learn from every conversation. Delivered by the senior team behind digital work for ADNOC, SEHA and Cleveland Clinic Abu Dhabi.
✓ Brand mentions tracked in English and Arabic
✓ Clear escalation for sensitive or negative posts
✓ Monthly insight on sentiment and recurring themes
Trusted by founders and leadership teams across the UAE
Get your free Reputation Audit
A recorded review of recent social mentions of your brand and competitors, highlighting reputation risks, unanswered criticism and three priorities for protecting trust.
Social media delivered by our team for
Department of Energy · SEHA · Palm Coast 37 · Balqis Capital·
Department of Energy · SEHA · Palm Coast 37 · Balqis Capital·
Department of Energy · SEHA · Palm Coast 37 · Balqis Capital·
The problem
Why most brands learn about reputation issues too late.
01
Mentions nobody sees
People discuss your brand in posts, comments and groups you do not follow, so complaints and questions grow without a response from anyone at your business.
02
Reacting in a hurry
Without an agreed plan, criticism is met with defensive replies or silence, and a manageable complaint becomes a public story that prospects find when researching you.
03
Feedback that goes nowhere
Recurring praise and frustrations are never collected or shared, so leadership misses useful insight about service, pricing and how buyers compare you with the competitors they shortlist.
How we listen
From first scan to a steady watch over your reputation.
A structured five-step approach with agreed keywords, escalation rules and monthly reporting, so you always know what is being said and how it is handled.
i.
Reputation baseline
We scan recent social conversation about your brand, key people and competitors to understand current sentiment and any open issues.
Week 1
ii.
Listening setup
Brand names, spellings in both languages, key people, services and competitor terms are configured so relevant mentions are captured and filtered.
Week 2
iii.
Response & escalation plan
A written plan setting out who responds, in what tone and when an issue must reach your leadership or legal team before any reply.
Weeks 3–4
iv.
Monitoring & response
Mentions are reviewed regularly, routine questions are answered and anything sensitive is escalated to your named contact with a recommended reply.
Month 2
v.
Sentiment & insight reports
Monthly reports summarise sentiment, recurring themes, competitor comparisons and issues handled, with practical recommendations for service and communications.
Ongoing
Social media services
Ten ways we build social channels that sell.
From strategy and content to community and reputation, we run social channels that build trust and drive enquiries. Choose a service to see how we approach it.
10 specialist services · select one to explore
Why brands choose Bdazzil
Why reputation-sensitive brands choose Bdazzil.
Reputation work depends on discretion, calm judgement and local understanding. These are the qualities we bring to every account we monitor.
20
+
Years leading brand, web and search work in the UAE
75
+
Clients across healthcare, law, finance and real estate
300
+
Projects delivered for Abu Dhabi’s Department of Energy
99
%
Positive feedback from our cliients
Selected work
Social media that wins clients.
MATH Financial Group
MATH Financial Group
Masuma Ayurveda
Masuma Ayurveda
Bdazzil
Bdazzil
Renewed Laser UK
Renewed Laser UK
Passion Posts
Passion Posts
Every listening plan includes
Everything needed to protect your name.
No alerts dumped into an inbox without context. You receive monitoring, a response plan and clear reporting that turns conversation into decisions.
Brand & competitor mention monitoringIncluded
Bilingual keyword & name trackingIncluded
Written response & escalation planIncluded
Recommended replies for sensitive postsIncluded
Monthly sentiment & themes reportIncluded
Competitor conversation comparisonIncluded
Engagements
Clear pricing. Serious results.
Starter
Social Starter
Strategy, setup and a content calendar, posted on all platforms.
AED 3,500
per month
— Up to 3 posts a week
— Strategy and content calendar
— Images and videos supplied by you
Most popular · Pro
Social Pro
Regular posting with fresh video content every month.
AED 7,000
per month
— Up to 3 posts a week
— 1 half-day video shoot a month
— Scheduling and posting
Advanced
Social Advanced
Full content planning and creation with two shoots a month.
AED 12,500
per month
— Up to 5 posts a week
— 2 half-day video shoots a month
— Full content creation
Dazzle
Social Dazzle
End-to-end strategy, production and publishing.
AED 20,000
per month
— Up to 8 posts a week
— 2 full-day video shoots a month
— End-to-end production
Social media by industry
Social media for every industry.
We know the audiences, platforms and content that work in each sector, so your channels build trust and drive enquiries. Choose your industry to see how we manage it.
35 industries · select yours to learn more
In their words
FAQ
Questions about social listening and reputation.
What is social listening?
Social listening means tracking what people say about your brand, people, services and competitors across social channels. It helps you respond to issues early and understand how your market sees you.
How is social listening different from social monitoring?
Monitoring captures individual mentions so they can be answered. Listening goes further by analysing themes and sentiment over time, so you can improve service and messaging.
Do you track Arabic mentions of our brand?
Yes. We track your brand in English and Arabic, including common spellings and transliterations, so relevant conversations are captured in both languages.
What happens when a negative post appears?
We assess it against your escalation plan. Routine complaints receive a calm, agreed reply, while anything sensitive is raised with your named contact and a recommended response before anything is posted.
Can you remove negative comments or reviews?
We do not promise removal, because that depends on each platform’s own policies. We can report content that breaks those policies and help you respond professionally to genuine criticism.
Which platforms do you monitor?
We agree the channels during setup based on where your audience talks, typically including the major social networks your brand is active on. Coverage depends on what each platform makes publicly available.
Is social listening useful for regulated sectors?
Yes. Clinics, law firms and financial firms benefit from early warning and careful handling of public comments. We keep sensitive matters private and involve your compliance or legal team where needed.
How much does social listening and reputation management cost?
It depends on the number of brands, languages and channels tracked, and how much response support you need. We quote a monthly fee after a free strategy call.
Social media insights
Thinking for decision-makers.
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Let’s protect the reputation you have worked for.
Request a free, recorded Reputation Audit, or message Louis on WhatsApp for a confidential conversation.
Get my free auditWhatsApp +971 50 384 7594